How can we help?

Answers to what buyers ask most, grouped by topic. Can't find yours? A person at Bulkur answers on WhatsApp.

Getting access

When can I start buying?

We're inviting buyers a few at a time while suppliers list their catalogues. Create a free account, or tick Also invite me when you send a list, and you'll get an email when it's your turn. Once signed up, you see every supplier's price for your quantity, and order at that price as soon as ordering opens.

Does Bulkur cost anything to join?

No. An account is free, and so are bulk quotations and browsing once you're invited. You pay only for what you order.

Who can buy on Bulkur?

Any business in Pakistan. Registered businesses add their NTN or STRN and receive sales tax invoices.

Do I need an account for a bulk quotation?

No. Your name, business name and WhatsApp number are enough. To keep the quotation, sign up from its link and it's saved in your free account.

What happens to my details?

Only Bulkur's team sees them. We use them for your quotations and your invitation, and to learn what your business buys. We email you only about those and Bulkur's launch.

Prices and quotations

How do tier prices work?

Each product lists its prices by quantity. Order more and a lower price per unit applies to the whole order. Prices include GST where the supplier is registered for GST.

Is GST included in the price?

Only when the supplier is registered for GST. Each product page says whether GST applies and at what rate.

Can I get a quotation for my team?

Yes. Add products to a quotation and download it as a PDF. When you order, the prices of that day apply.

How do bulk quotations work?

Send your list from the home page, typed out or as an Excel, CSV or PDF file or a photo. Bulkur's team prices every line from verified suppliers at the tier price for your quantity, and sends you one quotation on WhatsApp and by email. Send your list

How are suppliers verified?

Before a supplier can sell, Bulkur checks the owner's CNIC, the business bank account and its tax status. Every product is also reviewed by our team before it goes live.

Ordering and paying

How do I pay, and when is the supplier paid?

You pay with your order number through your bank's app, internet banking or at a branch. The payment is held until your order is delivered, and the supplier is paid only after your 24-hour check.

Do I get an invoice?

Yes. The supplier's tax invoice comes with every order, and Bulkur sends a separate invoice for the delivery.

Delivery and checking

Who delivers, and what does it cost?

Bulkur collects the goods from the supplier and delivers them to you. The delivery charge is worked out for your city and shown before you pay.

What if something is wrong with my delivery?

You have 24 hours after delivery to check it. Report the problem from your orders page with photos: the payment stays on hold while Bulkur reviews it, and you're refunded if the supplier is at fault.

Cancelling and refunds

Can I cancel an order?

Not from your account once you've paid. Message or call Bulkur and we cancel it for you: free within 1 hour of paying, then with a 1.5% fee until the supplier marks the order ready for dispatch. After that it can't be cancelled.

Where do refunds go?

To your business's own bank account, never to anyone else's. Read the refund policy

Your account

I forgot my password

Choose Forgot password on the sign-in page and we email you a link. If you signed up with Google, choose Continue with Google instead.

Supplier questions, about fees, payouts and listing, are in Seller Center.Supplier questions